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FAQ’s

Returns / Refunds

EXCHANGES:

Unused bottle openers may be exchanged for another design using the following instructions. Send your item(s) back to us at:

MerchCrafters
PO Box 519
Sun Prairie, WI 53590

Include a note or write on the packing slip that was included when you received the opener:

 

RETURNS:

Unused bottle openers may be returned to for a full refund minus the cost of shipping within 30 days. We will refund the money via the original payment method. Cash refunds are unavailable – the money will be refunded to the credit card or Paypal account used to make the order.

Send your unused opener to:
MerchCrafters
PO Box 519
Sun Prairie, WI 53590

USPS usually has the cheapest rates, though you may use the carrier of your choice. Please include the packing slip that was included with your order, or include a note with your name, order number, or email address, and indicate that you would like to return for a refund.

Customer must pay for shipping shipping costs. There are no restocking fees associated with a return.

 

If you received the wrong design or a defective opener:

 

If you received the wrong bottle opener design, or a defective opener, we will make it right! Please email us at hello@merchcraftrs.com. We will send you the correct opener and a self-addressed stamped envelope to send us back the wrong opener.

Shippping

How much does shipping cost?

We ship via the United States Postal Service. Our rates are based on your location, the weight of your package, and the shipping method that you choose. To calculate the cost of shipping for your order, put in your address during checkout and click continue. The available shipping options to your address will be displayed with their price.

Do you ship to international addresses?

Yes, we ship to international addresses from the US. Enter your address at checkout to see shipping cost.

How do I track my package?

You will receive a delivery confirmation number when your package ships. You can track your package on the USPS website with this number.

Design

Are you hiring illustrators / graphic designers? How do I become a featured artist?

We are always seeking out talented freelance artists. Please email hello@merchcrafters.com for more information.

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