Return & Exchange Policy
Welcome to Custom Treasuries, your destination for personalized products. We strive to ensure your satisfaction. Please review our straightforward return and exchange policy:
Returns:
- We do not accept returns as all items are custom-made to order and cannot be resold.
Refunds and Replacements:
- We offer refunds and replacements for misprinted, defective, or damaged items.
- No return is required; clear photos must be provided within 30 days.
Eligible Products:
- Our diverse product range includes T-shirts, hoodies, mugs, and more.
Non-Refundable:
- We do not refund for personal dissatisfaction, lost items, wrong size, or incorrect customization details.
Shipping Delays:
- Custom Treasuries is not responsible for delays caused by carriers.
Exchanges:
- We do not support exchanges after receipt; please review orders before finalizing.
Order Cancellation:
- You have a 24-hour window for cancellations; no cancellations are possible after processing begins.
Lost or Stolen Packages:
- Contact the carrier if your order is marked as "delivered" but is missing. We cannot refund or replace in such cases.
How to Claim a Refund:
- Email refund@customtreasuries.com.
- Use your order number in the subject line.
- Attach clear, well-lit photos.
- Specify your preference for a refund or replacement.
At Custom Treasuries, we take pride in delivering top-notch custom products. Your satisfaction is crucial to us. If you encounter any issues within our policy, please reach out promptly. Thank you for choosing Custom Treasuries; we look forward to providing you exceptional customized items!
