Shipping policy
Last Updated: Nov 16, 2024
At Merch Crafters, we are committed to providing a seamless shopping experience, including efficient and reliable shipping and delivery services. Please take a moment to review our Shipping and Delivery Policy, which outlines the details and guidelines regarding the shipment and delivery of your orders.
Order Processing Time
Upon placing your order, please allow 1 to 3 business days for order processing and customization. Each product is made to order, ensuring it meets your specific preferences.
Delivery
Our standard delivery timeframe spans 3 to 5 business days following the shipping date, ensuring your order reaches you in a timely manner.
Shipping Methods
We offer a range of shipping options to meet your needs, including standard and expedited shipping. The available shipping methods will be presented to you during the checkout process, allowing you to select the option that best suits your requirements.
Estimated Delivery Time
The estimated delivery time varies based on your location, the selected shipping method, and other factors beyond our control. Please refer to the estimated delivery date provided during the checkout process for a more accurate timeframe.
International Shipping
We offer international shipping to select destinations. Please note:
- International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
- These charges are the responsibility of the recipient and are not included in the shipping fee.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Use this tracking number to monitor the progress of your delivery.
Lost or Stolen Packages
If your order is marked as "delivered" but you have not received it, please:
- Contact the carrier directly to report the issue.
- Check with neighbors, building management, or a nearby parcel locker.
Merch Crafters cannot be held responsible for lost or stolen packages after delivery.
Shipping Delays
While we make every effort to dispatch orders promptly, please note that shipping delays may occur due to factors beyond our control, such as:
- Weather conditions
- Carrier disruptions
- Global events
We appreciate your patience in such circumstances.
Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Merch Crafters cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Multiple Items in an Order
If you order multiple items, they may be shipped separately. You will receive separate tracking numbers for each shipment when applicable.
Contact Us
If you have any questions or concerns regarding your order, shipping, or delivery, please contact our customer support team at support@merchcrafters.com. We are here to assist you and provide updates on your order’s status.
We strive to make your shopping experience at Merch Crafters as enjoyable as possible. If you encounter any issues with shipping or delivery that are within our control, please reach out to us, and we will do our best to assist you promptly.
Thank you for choosing Merch Crafters! We look forward to delivering your custom products with care and efficiency.
