FAQ – Merch Crafters

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A: Our t-shirts are made from 100% Airlume combed and ring-spun cotton for a soft and lightweight feel. Some styles, like heathers, may contain a cotton/polyester blend.

A: Our tank tops are made from a blend of 100% cotton or cotton/polyester, offering both comfort and breathability, perfect for warm weather or layering.

A: Our long sleeve shirts are crafted from soft and breathable cotton blends, with some styles offering a mix of cotton and polyester for added durability.

A: Our sweatshirts and hoodies are made from a cozy cotton/polyester blend for a soft feel and warmth. The blend helps to retain shape and resist shrinkage.

A: Our mugs are made of high-quality ceramic with a glossy finish, designed to withstand daily use.

A: Our tumblers are made from durable stainless steel, with double-wall insulation to keep your beverages hot or cold for longer.

A: Our outdoor mats are made of durable polyester with a non-slip rubber backing, designed to withstand various weather conditions.

A: Machine wash cold, inside-out, with similar colors. Use a mild detergent and avoid bleach. Tumble dry on low or hang dry to prevent shrinkage.

A: If needed, iron inside-out on low heat. Avoid ironing directly on the graphic to maintain its quality.

A: Machine wash cold with similar colors. Use a gentle cycle and tumble dry on low. Avoid high heat to maintain fabric softness and prevent shrinkage.

A: We recommend ironing on low heat and inside-out. Do not iron directly on the printed design.

A: Yes, our mugs are both dishwasher and microwave safe. For longer-lasting prints, hand washing is recommended.

A: Hand wash your tumbler with warm, soapy water. Avoid using abrasive cleaning materials. Tumblers are not microwave safe.

A: Simply shake off dirt and debris. For deeper cleaning, hose it down with water and let it air dry. Avoid prolonged exposure to direct sunlight to maintain color vibrancy.

A: Yes! Merch Crafters ships internationally, allowing our customers around the world to enjoy our unique graphic tops and accessories.

A: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons such as holidays.

A: Domestic shipping usually takes 5-7 business days, while international shipping may take 10-21 business days, depending on your location and local customs processing times.

A: Shipping costs are calculated at checkout based on the destination and the weight of your items. We offer competitive shipping rates for both domestic and international orders.

A: Yes! Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

A: Since all of our products are made to order, we currently do not accept returns unless there is an issue with the product, such as defects or incorrect items received.

A: Unfortunately, we do not accept exchanges at this time. Please make sure to review sizing and customization details carefully before placing your order.

A: We’re sorry for the inconvenience! If you receive a wrong or damaged item, please contact us within 7 days of receiving your order, and we will gladly provide a replacement.

A: If you have any issues with your order, please reach out to our customer service team at onlineshop@merchcrafters.com, and we’ll be happy to assist you.

A: You can request a cancellation or modification within 24 hours of placing your order. After this window, the order will begin processing and we will be unable to make changes.

A: Please contact us immediately if you need to correct your shipping address. If your order has already shipped, we unfortunately cannot change the address, and you may need to place a new order.

A: We accept all major credit cards, Mastercard, Visa, Apple Pay, Google Pay, Shop Pay, Affirm, Klarna, Afterpay, Zezzle, and other secure payment options available at checkout.

A: Sales tax may apply depending on your location and will be calculated at checkout.